Updates that affect your work

We introduced a unified answer scale model with reverse scoring, added Spanish, and improved translation quality across all locales.

• Added Spanish language: interface, public website, documentation, survey templates, taxonomy, and knowledge base.
• Added Reverse scoring for a question in the editor — for statements where agreement means an unfavorable outcome. The answer order stays the same for the respondent.
• Improved The standard Likert scale now uses unified localized answer labels instead of duplicating them in every template.
• Improved Analytics and AI reports use a normalized score, so a high value means the same thing regardless of how the question is worded.
• Improved Translation quality: a shared terminology glossary, correct plural forms, and fonts matched to the interface language.
• Fixed Creating an organization in an unsupported language now returns a clear error instead of failing.

We added full localization for the product and public materials, updated reference content, and made report generation more stable.

• Added Multilingual support for the interface, public website, documentation, survey templates, taxonomy, knowledge base, and changelog.
• Added Language switcher, localized public links, sitemap, and changelog RSS feed.
• Improved Updated survey templates and knowledge base for all supported locales.
• Improved Report generation now runs through a unified runner that automatically terminates hung runs.
• Fixed Fixes for emails, payments, onboarding, the survey editor, and how user scenarios are displayed.

Organizations can now top up their account balance independently, without contacting a service representative.

• Added Added a self-service balance top-up form.
• Added Added balance top-up history for reviewing completed transactions.
• Fixed Resolved an issue that prevented an administrator from completing a measurement.
• Fixed Resolved an interface issue where the save button could be unavailable when adding a team on small screens.

Reports now include an AI assistant that helps analyze survey results and clarify conclusions from the collected data.

• Added Added a reports section inside each survey, with support for generating different text documents based on the results.
• Added Added an AI chat to the report page for asking questions about results and clarifying data interpretation.
• Improved Optimized the survey wrap-up process: processing is now faster and more reliable.

Survey results and analysis pages have been updated: the service now provides more context for interpreting participant feedback.

• Improved Updated the personal results page available to participants after completing a survey.
• Improved Expanded the survey management, summary, and question analysis pages: the interface now displays more qualitative data.