Practice knowledge base
Teamwork Training
Teamwork Training consists of structured sessions where teams examine trust, mutual support, conflict, and keeping promises through shared guidelines and practical exercises.
Documentation sections
What it is
Teamwork Training is a series of working sessions on how the team collaborates on real tasks. Participants break down typical situations: who takes responsibility, how to ask for help, how to argue without personal attacks, and how to bring unfulfilled promises back into the work cycle. The practice is helpful when the issue is not a single process, but recurring habits of working together.
When it helps
- Colleagues rarely ask for help, even when a task is clearly stuck.
- Agreements made after meetings quickly fade, and the team repeatedly discusses the same issues.
- Conflicts turn into personal grievances or are silenced until deadlines are missed.
- Team members are not confident that colleagues will keep promises without constant reminders.
- New people take a long time to understand the team's unwritten rules.
How to start
- 1 Choose one team and one work topic: promises, help, conflicts, or discussion rules.
- 2 Assign a session owner who will gather 2-3 real situations without names or blame.
- 3 Hold a short meeting where the team breaks down the situations and agrees on two new behavioral rules.
- 4 Write down the rules in a shared place: how to ask for help, how to argue, and who brings overdue promises back into work.
- 5 At the next meeting, check which rules worked and which need to be simplified or removed.
Expected effect
The team gains a shared language for difficult conversations and clear rules for working together. This makes it easier for the manager to discuss broken promises and conflicts as work-related situations, rather than as personal traits.
Common pitfalls
- Running the training as a lecture: without examining real situations, the team won't change daily habits.
- Talking about people instead of behavior: this lowers psychological safety and increases defensiveness.
- Taking on too many topics at once, leaving the team unable to cement any new rule.
- Not returning to agreements after the session: rules quickly remain only in notes.
Further reading
- Book: Patrick Lencioni, The Five Dysfunctions of a Team
- Book: Amy C. Edmondson, The Fearless Organization
- Book: Roger Fisher, William Ury, Getting to Yes
- Research: Google re:Work, Project Aristotle on the factors of effective teams.
FAQ
Is an external facilitator needed?
For the first step, it's not essential. The manager or HR can conduct a short session on one topic, as long as they separate work situations from personal blame in advance and set conversation rules.
How much time to set aside for the start?
Start with one meeting on one topic. That's enough to see if the team is ready to discuss real cases and turn conclusions into simple agreements.
Who should own the practice after the session?
Usually, the owner is the team lead. They bring the agreements back into regular meetings and make sure the rules are applied to tasks, not left as training material.
What to do if participants resist?
Narrow the topic to a specific work symptom: for example, how the team brings overdue promises back. Don't demand personal confessions and don't discuss people's character.
How to tell if the practice is working?
Look at work signs: the team raises risks earlier, asks for help faster, records agreement owners, and returns to the same conflicts less often.